Refunds and cancellations

This policy covers payments for Extraby plans (Base and Pro) and add-on packs bought in the app or on app.extraby.com.

Cancellations

• Plans do not renew by themselves unless the app clearly says Autopay is on. You can turn Autopay off any time in the app under Plans.
• When you cancel, your plan stays active until the end of the period you paid for, then moves to the Free plan. Your books and entries are kept.

Refunds

• If you were charged twice, or charged but the plan did not start, we refund the extra or failed charge in full.
• If you are not happy with a plan, write to us within 7 days of payment and we will refund it in full, as long as the plan's limits were not substantially used.
• Approved refunds go back to the original payment method within 5 to 7 working days through Razorpay.

Bill payments

For bills paid through Extraby, the amount goes to the biller. If a biller does not accept the payment, it is refunded to you automatically within 5 to 7 working days.

How to ask

Email support@extraby.com with the email on your Extraby account and the payment reference shown in Plans or Purchases. We reply within 2 working days.